X CUSTOMER SERVICE CALLBACK SUPPORT ENGINEER CALLBACK
Customer Name: [Personal Name Removed]
Phone#: 718-672-xxxx
Customer Type: Retail
Product: Flight Sim for the PC
Reason For Escalation:
Customer is hearing subliminal type messages hidden within his Flight Simulator for the PC. He hears "Joe Camel is number 1" Over and over again. He believes it is hidden about 20-30 db below the surface. The customer claims he has o db hearing across many wavelengths, so he is particularly adept at picking these messages up. He believes this is "totally unscrupulous" of MS. He is upset about this and wants someone to look into this and explain to him why this is occuring. Failing that he would definitely like someone from the customer advocate center to call him and discuss his issue.
Problem Description:
Please call the customer to discuss issue.
